Delivery and Shipping
Delivery Fees
Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order.
Delivery time
Typically, delivery occurs within a maximum 10 working days of us receiving your payment authorisation and cleared funds. Most deliveries will occur within 5 working days of your order being placed. In some cases the estimated delivery time frame will be longer, for example where items are made to order. From time to time the delivery of specific items will exceed our usual maximum 10 working day delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us
Risk in the products passes to you on delivery. We do not accept liability for any loss, theft or damage to the products after delivery. Please ensure to check your package upon delivery for damages.
We maintain our stock levels but sometimes we unexpectedly may not have your item in stock, in these cases we will contact you to arrange a suitable alternative.
Delivery methods & locations
We work with a number of delivery partners including Royal Mail, DPD, UPS, Evri and other courier companies. Your order will be delivered to the delivery address provided by you.
Postage costs are £3.95 up to kg and £6.95 for heavier than 2kg orders. Larger orders may require a custom shipping quote. Please contact us for bulk orders larger than
We deliver most products within the UK mainland. We are not able to accept orders for international delivery at this time.
Delivery failure
It is important that you verify your information is correct, especially your delivery address. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information.
Returns Policy
If for any reason you are not satisfied with your purchase it can be returned for an exchange or refund within 30 days, no questions asked. The returned item must be in original condition and in original packaging and have proof of purchase. Please contact us requesting a return with your order number and if approved we will send you a shipping label to return the items to us. Once received and checked by our team we will process the return. If approved you will be refunded to your original payment method. Please allow a week for your payment processor to process your refund.
We guarantee to replace, exchange or refund any goods that are delivered to you damaged, faulty, defective or incorrectly. Exchanges are offered for defective orders. Please contact us so we can do our best to rectify any issues.
This guarantee requires you to inform us immediately of the problem.
Incorrectly described goods
We guarantee to exchange or refund any goods that do not match the description on our website. This guarantee requires you to inform us immediately of the problem. Shipping costs for returned goods are the responsibility of the customer.
Goods that cannot be returned
Products that have been used cannot be returned.