1. We respect your privacy
Smelty respects your right to privacy and this policy sets out how we collect and treat your personal information. “Personal information” is information we hold which is identifiable as being about you.
2. What personal information we collect
We may collect the following types of personal information from you:
Name
Billing address
Shipping address
Phone number
Email address
Information about the goods or services you have ordered
Information from enquiries you have made
Communications between us via our website, email and social media3. How we collect your personal information
We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.
4. Use of your personal information
We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.
We do not provide your information to third parties, except that we may provide your information to our business partners, such as Royal Mail, Evri and other courier services, who assist us in the provision of our services to you.
5. Security of your personal information
We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.
6. Access to your personal information
You can access and update your personal information by logging in to your account using the email and password you registered with, on the “My Account” page.
Alternatively, you can access your personal information by contacting Smelty. Smelty will provide a copy of the information free of charge. However in certain circumstances, it will be possible to charge a “reasonable fee” to the data subject to cover administrative charges where the request involves the gathering of large amounts of data, when the request is manifestly unfounded or excessive, or when the request is repetitive.
7. Complaints about privacy
If you have any complaints about our privacy practices, please feel free to contact us with details of your complaints. We take complaints very seriously and will respond shortly after receiving notice of your complaint.
8. Changes
Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.
9. Website
When you visit our website
When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service. More information regarding the use of the Website can be found in our Terms & Conditions.
Safe & Secure Shopping
Smelty understands its responsibilities and obligations to protect your personal information. We have undertaken and continue to undertake security measures and testing to ensure a safe and secure shopping experience.
Secure Online Shopping
Every time Smelty collects your personal information (such as your delivery / billing address, contact details and so on), a secure connection via Secure Sockets Layer (SSL) technology is established with your web browser to ensure that your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats. Secure Sockets Layer (SSL) is a protocol for enabling data encryption on the Internet and for helping web site users confirm the owner of the web site. Only authorised personnel from Smelty can access this personal data for authorised reasons.
For more information, please see our Privacy Policy.
Secure Credit Card Payment
Online payments for Smelty are handled by Stripe, PayPal, Google Pay and Apple Pay. All customer credit card information is securely submitted and processed entirely on Stripe, PayPal, Google Pay and Apple Pay Systems; Smelty staff cannot access, view, process or store sensitive cardholder data (such as credit card numbers, PIN codes or CCV codes). Credit card details are encrypted by SSL in the customer’s browser before they are sent to our payment processors, and are never exposed in clear-text.
Contact Details
If you have a question or concern regarding the security of your personal information or payment details, please contact us.
Cookies
As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website and in providing our online store. More information on our use of Cookies can be found in our Privacy and Cookie Policy.
Cookie Policy
This is the Cookie Policy for Smelty, accessible from Smelty.co.uk
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
Account related cookies
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
Login related cookies
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Orders processing related cookies
This site offers eCommerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official [Google Analytics website](https://www.google.com.au/analytics).More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. If you are still looking for more information then you can contact us using the contact form available on this website.
Third party sites
Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.